Frequently Asked Questions

How do I pay?

We accept credit and / or debit card payments. We cannot accept check, or cash payments. This also adds an extra level of convenience because you don’t have to worry about mailing in a check or late payments.  All sign-ups need to be done online or over the phone at 888-863-3423. We cannot accomodate in-person sign-ups.

Is there a set-up fee for Communication Services?

Automated Phone Services – No

Live Receptionist Services - $95 one time

Live Web Chat $50 set-up fee

What is the contract term for Receptionist Services?

Phone & chat solutions are on month to month contracts. All we need to cancel is 30 day written notice of cancelation.

Is there tax applied?

No. The pricing is charged as listed on our website. No tax is applied.

What happens if I go over my number of chats per month?

Chat overages are billed at 4 cents per word over the initial chat amount.  Please see our Terms and Conditions for more information.

How long does it take to setup Live Web Chat?

It takes 1-2 business days after receipt of forms to get everything put into the system and the team trained.

How much is it for you to install the button for me?

There is a flat fee of $99 for the install.

What do you need to install the button for me?

We will need access to your website.  Depending on the type of site you have we will either need access to the admin or access to the site files via FTP.

How do I put the button on my website?

You will need to contact your web developer or we can install it for you for an additional fee of $99.

Can I use a custom button for Live Web Chat?

Yes.  There are several options for customizing your button available.  Please contact your Customer Care Representative to discuss options.

Customer Care
877.693.2846
callhelp@davincivirtual.com

Is there a Davinci Virtual Mobile APP?

Yes.  The mobile APP is available on iTunes and at the Google Play Store.  You can also watch this webinar on how to use the app.

What are Live Web Chat Services?

Check out our webinar about Live Web Chat Services to help you decide if it is the right product for your company.