Elevate your business with a virtual live receptionist

As an entrepreneur, you fill various roles while running your business: Sales team, customer service, shipping, etc. Not only is this exhausting, but it’s not an efficient use of your time. So what’s the solution?

A virtual receptionist.

A virtual receptionist lets you have a real person answer calls for your business without being in the same office. Your calls will go to the receptionist, who will be able to take messages or direct the call to your phone number of choice.

With our virtual phone answering service, you can provide a seamless, professional experience for every caller.

A virtual answering service is a great resource for entrepreneurs who don’t have enough funds to hire employees but still need assistance. Having a virtual receptionist provides you and your customers with a variety of benefits, including:

• Talking to a real person
• Reducing wait times
• Reducing the chance of missed calls
• Improving conversations
• Providing accurate information
• Increasing your productivity for other projects
• Raising customer satisfaction
• Sending follow-up messages to callers
• Providing a better work/life balance for you
• Allowing you to spend less time on calls

All the benefits above will make running your business easier, allowing you the time and freedom to make smart business decisions and grow your business.

A virtual receptionist is a live receptionist who is working off-site and away from your business but answers and manages your phone calls. Every time your company is called, instead of getting an automated machine, they are greeted by a friendly and professional receptionist. A virtual receptionist can take messages, check your availability, forward your calls, schedule appointments, make outbound calls, and answer any customer questions. With a live receptionist answering service, you get the benefits of having a front desk receptionist at a fraction of the cost.

There are multiple plans and packages you can choose from for a virtual receptionist. Our most popular plan option, Business 50, is only $129 a month. Depending on whether you need more call time from your virtual receptionist or would like to upgrade to our premium answering service, our plans range anywhere from $129-$319 a month.

Our virtual assistant phone answering service helps manage your calls efficiently while maintaining a personal touch.

If you want a live virtual receptionist through Davinci, you need to decide which services you want covered by your receptionist. We offer both a basic call answering plan that covers most businesses, plus a premium plan with extra receptionist features.

As part of our Business plan, you receive:

• A free local or toll-free number
• Live call answering service
• Call forwarding and screening
• Voicemail management
• Advanced call routing and conferencing
• Unlimited long-distance calling
• Auto receptionist services
• Online fax services
• Stellar Davinci customer service

As part of the Premium plan, you receive everything in the Business plan, plus:

• Appointment scheduling
• Outbound calling
• Order processing
• Customer care
• Administrative assistant tasks
• Special FAQs and complex call flows

Once you decide which live receptionist answering service you want, the Business or Premium plan, you also need to figure out how much coverage you would like. We provide 50- and 100-minute plans for both Business and Premium answering services.

Once you know which call answering service you want to purchase, the next step is to choose an area code and virtual office phone number. We’ll guide you through the process from there.

Davinci’s live receptionists can work in any industry. We specialize in providing excellent customer service in each call, no matter which market or industry you are in.

How your business answers phone calls says a lot about you. A live receptionist gives your business the ability to never miss a call and always be certain that each caller is being treated in a friendly and professional manner. A live receptionist is able to take and deliver messages to you, which gives you the time to focus on what matters most for your business.

The best phone answering service is one that provides reliable, professional, and customizable call handling to suit your business needs.

Davinci's live receptionist service stands out because it offers:

• Live call answering by trained professionals
• Call forwarding, screening, and voicemail management
• Appointment scheduling and outbound calling (with premium plans)
• 24/7 availability to ensure you never miss a call
• Customizable scripts to match your business's branding

Choosing the right answering service depends on several factors:

• Call Volume Needs – Determine how many calls you expect to receive per month to pick the right pricing plan.
• Features Required – If you need only call answering, a basic plan will suffice. If you require appointment scheduling, outbound calls, or order processing, a premium plan may be better.
• Availability & Reliability – Look for a service that offers 24/7 support or after-hours coverage if needed.
• Customization Options – The ability to use a custom greeting, call routing, and brand-specific responses helps maintain a consistent brand experience.

A voicemail is a recorded message system where callers leave a message when no one answers. The business owner or staff must check and respond to these messages later.

An answering service, like Davinci’s live virtual receptionist service, provides a real person who answers the call in real time, ensuring that customers receive immediate attention. Unlike voicemail, an answering service can:

• Answer questions immediately
• Screen and forward calls
• Schedule appointments
• Take messages and relay them in real time

This improves customer satisfaction and ensures that no important calls go unanswered.

An answering machine is a physical or digital device that records messages when no one is available to answer. It’s a passive tool that requires customers to leave a message and wait for a response.

An answering service, on the other hand, involves live receptionists handling calls professionally. They can answer FAQs, direct calls, schedule appointments, and ensure immediate customer support. Unlike answering machines, answering services make your business feel more personal and responsive.

A call center typically handles large volumes of calls and often provides customer support, sales, and telemarketing services for multiple businesses. Call center agents follow scripts and may handle complex queries beyond simple call answering.

• Call centers handle high-volume customer support, sales, and troubleshooting calls.
• Answering services focus on call answering, message taking, appointment scheduling, and call forwarding.
• Call centers may have long hold times, whereas answering services ensure prompt call handling with a personal touch.